{"id":698,"date":"2019-12-13T07:03:55","date_gmt":"2019-12-13T07:03:55","guid":{"rendered":"https:\/\/www.technoexponent.com\/blog\/?p=698"},"modified":"2019-12-22T12:05:26","modified_gmt":"2019-12-22T12:05:26","slug":"amazing-facts-about-chatbot-2020","status":"publish","type":"post","link":"https:\/\/www.technoexponent.com\/blog\/amazing-facts-about-chatbot-2020\/","title":{"rendered":"Amazing Facts You Might Not Know About Chatbot Integration in 2020"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In today\u2019s day, customer service is incredibly essential. Customers want to resolve their problems as quickly as possible regarding their products and services, but that\u2019s not always possible. Emails, phone calls and chats all things take employees to man as well as operate. It means that long lines can leave and stack up customers waiting for their turn for hours to be served. But the good news is <a href=\"https:\/\/www.technoexponent.com\/blog\/grow-your-business-with-ai-development\/\" target=\"_blank\" rel=\"noopener\"><strong>Artificial Intelligence<\/strong><\/a> can solve it.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Artificial Intelligence run <strong>Chatbot<\/strong> can help customers with their queries <strong>24*7 and 365-day<\/strong> since they need no human employees to function. This way, customers will be happy to receive service quickly, and employees will also be happy to not have in the long lines.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h1 style=\"text-align: justify;\"><b>Here is all you should know About Chatbot Integration<\/b><\/h1>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-700 aligncenter\" src=\"https:\/\/www.technoexponent.com\/blog\/wp-content\/uploads\/2019\/12\/Chatbot.png\" alt=\"ChatBot\" width=\"700\" height=\"400\" srcset=\"https:\/\/www.technoexponent.com\/blog\/wp-content\/uploads\/2019\/12\/Chatbot.png 700w, https:\/\/www.technoexponent.com\/blog\/wp-content\/uploads\/2019\/12\/Chatbot-300x171.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The chatbot is a big example of the <strong>effective implementation of AI<\/strong>. Let us see what Statistic says about Chatbot. It says the global market for Chatbot is expected to reach <strong>$ 1.2 billion in 2025<\/strong>. This is no doubt a lucrative figure, approximately 500-million dollars. Moreover, we see Chatbot is almost a significant part of today\u2019s digital reality.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Chatbot has started implementing for various purposes, especially for the conversation via textual methods between customers and service providers. Previously, you saw how Chatbot has implemented on websites. These days, this technology has replaced customer support. It is helpful for <strong>providing detail information<\/strong> for a short period. The best thing is, it works 24&#215;7 and 365 days. If you are in an opposite time zone, it will be able to give you the result instantly.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><b>Fascinating Facts about Chatbot<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Day by day millions of people all around the globe is discovering the <strong>benefits of Chatbot<\/strong>. It is easy to use. It saves customers\u2019 time, energy and money, so it got its personality. Let\u2019s read the fascinating facts about Chatbot.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-707\" src=\"https:\/\/www.technoexponent.com\/blog\/wp-content\/uploads\/2019\/12\/free-image-chat-bot2.jpg\" alt=\"chatbot\" width=\"750\" height=\"500\" srcset=\"https:\/\/www.technoexponent.com\/blog\/wp-content\/uploads\/2019\/12\/free-image-chat-bot2.jpg 750w, https:\/\/www.technoexponent.com\/blog\/wp-content\/uploads\/2019\/12\/free-image-chat-bot2-300x200.jpg 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Half of the customers like to communicate through chat.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A large number of people have a positive perception of Chatbot.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A reliable statistics show almost 61% of consumers believe great customer service. This is not surprising, considering the fact that almost 69% of consumers in Aspect\u2019s research said they communicate with a virtual assistant at least 1-time in a Chatbot builds strong interaction with customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">More and more people are interacting via Chatbot for easy and instant customer service.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">People want Chatbot to solve their queries. It is helping brands and businesses with great customer service. That is because 37% of customers open the idea of purchasing items on the social network, in accordance with the HubSpot research. It is expected to grow as more customers are exposed to and adopt the Chatbot.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><b>Women Have Higher Expectations of Chatbot<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A survey showed that women customers have higher expectations from <strong>Chatbot<\/strong>, especially when it comes to 8 customer service tasks. They are:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Getting basic information about an organization, brands, products or services.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Confirming a product purchase.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Seeing whether a product is available at a local shop.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Confirming bookings, scheduling, changing or tracking a shipment of the products.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Requesting for a service at a hotel and ordering food for instant delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Booking a ridesharing pickup with a cab service.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><b>Wrapping Up<\/b><\/p>\n<p style=\"text-align: justify;\"><b>\u00a0<\/b><span style=\"font-weight: 400;\">In 2020, we will see that Chatbot will be used in <a href=\"https:\/\/www.technoexponent.com\/\" target=\"_blank\" rel=\"noopener\"><strong>mobile applications<\/strong><\/a> to create more and more exciting as well as secure UX. The business will continue to improve its Chabot with a focus on streaming customer service and operation because more and more people will use Chatbot via smartphones to do their everyday tasks.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s day, customer service is incredibly essential. Customers want to resolve their problems as quickly as possible regarding their&#8230; <\/p>\n","protected":false},"author":1,"featured_media":699,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[268],"tags":[266,270,269,272,271],"_links":{"self":[{"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/posts\/698"}],"collection":[{"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/comments?post=698"}],"version-history":[{"count":6,"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/posts\/698\/revisions"}],"predecessor-version":[{"id":708,"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/posts\/698\/revisions\/708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/media\/699"}],"wp:attachment":[{"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/media?parent=698"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/categories?post=698"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.technoexponent.com\/blog\/wp-json\/wp\/v2\/tags?post=698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}